Our free software lets you customize the NVIDIA GeForce Driver package by removing components that you don't need (or want). This not only keeps things tidy, but also lowers disk usage and memory footprint.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and although the company was not able to solve my issue, I was able to resolve it myselfUltimately, I am not satisfied with the lack of support I received from this company but this complaint can be closed. I would not give them satisfactory ratings...Sincerely, *** ***
First, you will need to download the AMD Cleanup Utility, which can be downloaded from THIS LINK HERE. After downloading, locate the file and double click on the AMDCleanupUtility.exe. A notification will populate to ask if you want to run it in safe mode or not. AMD recommends safe mode, but either will function for this purpose. This operating system is not supported. The Java Uninstall tool will only work on Microsoft Windows. Information for other operating systems: Uninstalling Java on Linux. The Support Tools utility provides you with a quick way to gather support-related information that can be useful in requesting assistance from the Nitro PDF Support Team.
Complaint: ***I am rejecting this response because:
Their last response shows procrastination and the company's inability to admit the mistakeFailure to solve the problem and evade product support and blame the operating systemsThis is a deficit and injustice for the user who paid money to benefit from the product and get updatesI have attached the mails' evidences that they did not find out what the causes of the problemI am a user who want my right by fixing the problem, returning my money, or giving me an alternative software.Sincerely,*** ***
Nitro has communicated with Mr*** and provided support above and beyond the End User License Agreement (EULA) that the customer agreed to when he purchased the product (Nitro Pro 8.0) on 9/17/As previously stated, Nitro only guarantees support for
previous versions of NitroWe currently have in market Nitro Pro
In addition, Nitro Customer Support provided the customer with cleanup utility, steps on how to use it and Nitro Pro offline installersNone of those worked because Nitro Pro is not compatible with Windows 10, which is the Operating System that the customer is now on
Mr*** has options from here:
Purchase Nitro Pro 11, which is compatible with Windows
Revert his OS to Windows or lower (to the version he had when he purchased Nitro Pro 8)
At this point, Nitro's obligations under the EULA have been met, and this is consistent with all major software licenses in terms of the scope and requirements around compatibility and support when new versions of the product are released
There was a web meeting scheduled with the customer, Mr. [redacted], on Friday, April 14. However, Nitro Customer Support was informed by the customer that morning that he resolved the problem on his own and no longer needed assistance.
We are happy to assist if the customer still needs...
additional support.
Please see attached business response.
We were not able to find any purchase records of Nitro Pro 10 from 2016 or earlier. When we asked for more information about this particular transaction, customer ignored us and stopped communicating. Both purchases of Nitro Pro 11 from 2017 have been refunded. It is not possible for Nitro...
Software Inc to charge a Nitro Pro trial customer without customer selecting to upgrade and then entering his/her personal and credit card information. In other words, simply installing a trial Nitro Pro license does not come with a charge.
Customer contacted us 2 times and each time our Support team responded professionally and within SLA requirements. Customer expected responses within minutes even though he has not subscribed to our Software Assurance which ensures first response time within 2 hours. Instructions were clear but ignored by the customer. Customer has never activated his license, even after we provided him with serial number and instructions on how to activate it. We asked for a screenshot of any error messages he received but customer kept ignoring our questions and troubleshooting steps. He kept complaining that we don’t have phone support even after we told him that we only provide email support.
Each correspondence and response times are recorded in our ticketing system as evidence that there was no mishandling of this customer’s cases.
Customer has already complained to Cleverbridge and received a refund for the purchase of Nitro Pro 11. Because of this, customer will not able to use Nitro Pro 11. Our records show that he is still using Nitro Pro 10 and has not complained about that version so far.
Nitro Software Inc. Rating
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