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Problem 2: FaceTime Options Not Available in Settings. It may happen that you are not able to make calls or receive calls because FaceTime because FaceTime options are not available in the Settings menu. You may notice that the option for toggling FaceTime ON and OFF is greyed out. You cannot do anything. Here is a quick fix that usually works. FaceTime wasn't the first video calling app but it may be the most well-known and one of the most widely used. However, Apple doesn't make FaceTime for Android, so there's no way to use FaceTime and Android together. The same for FaceTime on Windows.

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When you have a FaceTime account, in certain circumstances you may not want a phone number to be registered with it. For example, you may not want your iPhone work number to ring on your iPad. First, all users on a Group FaceTime call need to be on iOS 12.1.4. Secondly, the 'Add Person' feature is not working the way explained in a Group FaceTime support document Apple published at the.

As you may know, FaceTime is the way of making video calls on Apple devices. As per this method, you can use any iPhone device to make FaceTime calls. Instead of traditional phone lines, you will be using either cellular data or Wi-Fi to make FaceTime to function. This facility is available in iOS devices like iPhone, iPad etc. This is an excellent choice for Apple users to connect with their loved ones who are away from them. In simplest terms, Facetime is a perfect option that connects people from different locations. As of today, millions of people enjoy this facility. But, what should you do if FaceTime keeps failing or FaceTime not available? Let’s find it out.

Part 1: What Does FaceTime Unavailable Mean?

FaceTime unavailable can be a really annoying instance for those who have got used to it. FaceTime unavailable is the term used when you are unable to make a FaceTime call on your device. It may happen due to several reasons.

  • Some countries and regions prevent iPhone users from using FaceTime.
  • Devices purchased in countries like UAE, Saudi Arabia etc. doesn’t allow you using FaceTime.
  • Due to poor network or wrong device settings.
  • FaceTime is not available when you try to switch calls.

Part 2: Top 7 Ways on Fixing FaceTime Unavailable with iOS 12

Now, let’s see how to fix this FaceTime not available issue using a couple of methods.

1 Check whether FaceTime is Available in Your Country

If you have bought your iOS device from Saudi Arabia, UAE or from Pakistan, FaceTime feature might not be available in your country. However, if you use a device that runs on iOS 12 and you have purchased it in Saudi Arabia, you can now enjoy FaceTime.

2Check FaceTime & Restriction Settings

If FaceTime is already disabled in your iOS device, you will have to turn it on. Here’s how to do it.

  1. Go to the Settings App located on your device’s Home Screen.
  2. Select FaceTime.
  3. Now, find the switch located next to FaceTime and turn the switch on.
  4. If restriction was the problem, FaceTime should work by now.

3Reset Network Settings

Sometimes, if your network settings are changed or it has some kind of an error, you will be not able to use FaceTime properly. Here’s how to fix network settings of the iPhone.

  1. Go to Settings app on you iOS device.
  2. Select the option called General.
  3. Tap Reset and tap on Reset Network Settings.
  4. When prompted, you will have to confirm the massage to reset the network settings of your iPhone
  5. Once the iOS device is rebooted, the network settings will be reset and you will be able to use FaceTime feature.

4Change Another WiFi Connection

Is Group Facetime Not Available Sierra

If there is a trouble with your existing Wi-Fi connection, FaceTime keeps failing can be a frequent issue. So, it is worth trying a new Wi-Fi connection. Here’s how to change your Wi-Fi connection.

  1. Go to the Settings app located in your device’s home screen and select Wi-Fi option.
  2. You should turn on Wi-Fi. If it is already turned on, you will see the available connections.
  3. Now, tap on the new Wi-Fi network you need to connect to.
  4. You should provide the password of the respective Wi-Fi network in order to join.
  5. Once joined, the device will notify it with a ‘right’ mark just next to the network.

5Restart Your Device

You can also try restarting your device and see if FaceTime works. The purpose of restarting your iPhone is to fix some minor issues. Here’s how to restart your iOS device.

If you are using an iPhone X:

  1. Press the side button and any volume button simultaneously and hold them.
  2. Once the slider appears, drag it to turn the iPhone X off.
  3. Now, you should press and hold the Side button until the Apple logo appears on the screen.

If you are using an iPhone 8 or an earlier version:

  1. Press and hold the Top button until you see the slider.
  2. Drag it to turn the device off.
  3. Once the device is turned off, you should press and hold the Top button to see the Apple logo.

6Reset All Settings

If you believe that there are several issues related to the settings, it is easier to get them all reset. Here’s how to do it.

  1. Go to the Setting app of the iPhone though Home Screen.
  2. Go to General.
  3. Tap on Reset which is located towards the bottom of the screen.
  4. Now, you should find an option called Reset All Settings.
  5. Tap it and enter the passcode when prompted.

7Fix FaceTime Unavailable with iOS System Recovery Tool

If you couldn’t succeed with any of the methods we have mentioned so far, here’s the surefire way to fix it. In this case, we will be using a powerful and convenient software tool called iMyFone iOS System recovery. It can help you fix all the issues related to your iOS device.

  • It is perfectly compatible with all the iOS versions even the latest iOS 12
  • It works with latest iPhone models like iPhone X/8
  • The user-interface of the software is exceptionally convenient
  • It can address most the iOS related issues within a couple of steps

How to fix FaceTime unavailable with standard mode

Let’s take a look at on how to fix FaceTime not available issue using iMyFone iOS System Recovery.

  1. Choose standard mode and put your device on DFU or recovery mode.
  2. The software will now start to detect the firmware related to iOS device after detecting it automatically. Then you should press Download button.
  3. Once the firmware is downloaded and installed, you can click on “Start to Fix” option. The program will fix the device automatically and let you know when the process is completed.

Part 3: Backup iPhone before Fixing FaceTime Unavailable

You must create a backup of your phone before opting to any issue (including FaceTime keeps failing issue). Some fixes can affect the existing data on your phone and therefore, you should have a separate backup created outside the phone. To do that, you can use a sophisticated software like iMyFone iTransor Backup & Restore tool for iPhone which is renamed from iMyFone D-Port Pro.

  • It can selectively backup and restore important data like contacts, messages, WhatsApp and WeChat.
  • It doesn’t affect the existing backups.
  • It is compatible with over 18 data types.
  • It works with latest iOS devices and OS versions like iOS 12 too.
  • It is FREE to back up your device.

How to selectively backup your device for free

  1. Download iMyFone iTransor and install it on computer.
  2. Select Acquire Backup from Device & iCloud and go to Back Up Device.
  3. Connect the device to the computer and select the data types you want to selectively backup. You’re also allowed to select a path to save the files you back up.
  4. At the end of the backup process, you will get a message to remind you of the successful process.
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We hope that the above methods may help you repairing FaceTime unavailable issue. Please be sure to back up your device on regular basis to minimize the loss of important files. If you feel that this article provides you some assistance, please let us know. Your feedback is the best encouragement for us!

To have a FaceTime call with a group of people, you need a Mac with an up-to-date version of macOS Mojave or later, a broadband Internet connection, and a built-in or connected microphone or camera. Or use your iPhone, iPad, or iPod touch.

To call only one person, follow the steps in Use FaceTime on your Mac.

Start a Group FaceTime call

The people you're calling don't need to have the FaceTime app open, but to receive the call on their Mac, iPhone, iPad, or iPod touch, they do need to be signed in to FaceTime on that device. You can then call them using any phone number or email address they set up for FaceTime.

Start a call from the FaceTime app

  1. Open the FaceTime app and enter the email address or phone number of each person that you want to participate. If the person is in your Contacts app, you can enter just their name. Enter up to 32 people.
  2. Click the Audio or Video button to set up the conversation before making the call.
  3. The sidebar shows everyone that you will call. From here you can click the messages button to send a text message to the group—before or during the call.
  4. When you're ready to start the call, click the FaceTime button to ring everyone's device and send them a notification to join the call.
    The Ring buttons are useful after the call is underway. Use them to ring someone you've added to the call.
  5. Here's how the video tiles work during a call:

    • FaceTime shows up to 4 or 9 live video tiles at the same time, depending on your Mac model. These are the most active speakers. Other participants appear in a row at the bottom.
    • When a person speaks, their tile automatically grows in size. Beginning with macOS Catalina 10.15.5, you can prevent tiles from changing size: Choose FaceTime > Preferences, then deselect Speaking.
    • A tile shows ”Waiting” until that person joins or declines the call, and it shows an exclamation point when the Internet connection isn't fast enough to show that person's video.
    • Click a tile to show that person's name and the button to make the tile larger .
    • Double-click a tile to make it larger and show the button to take a Live Photo of that person.
  6. To leave the call, click the end call button . Everyone else can continue speaking with each other until they choose to leave.

Start a call from the Messages app

  1. Start a group text conversation in the Messages app, or select a conversation that's already underway.
  2. Click Details in the upper-right corner.
  3. To add another person to the conversation, click Add Member, then enter their name, email address, or phone number.
  4. Click the video button or audio button to open the FaceTime app and start the call.

Join a Group FaceTime call

From the notification that appears on your Mac, click Join to open the FaceTime app. Then click the FaceTime button in the app to join.

If you're already in the FaceTime app, click the FaceTime button next to the incoming call in the sidebar, then click it again on the next screen to join.

You can also use the Touch Bar to accept or decline a FaceTime call.

Add a person to a Group FaceTime call

Anyone on the call can add more people to the call.

  1. While the call is underway, click the sidebar button to show the sidebar.
  2. Click the add button .
  3. Enter the person's name, email address, or phone number, then click Add.
  4. Click the Ring button next to the person's name to invite them to join the call.

Use the onscreen controls

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During a call, move your pointer over the FaceTime window to show these controls.


Mute Video
Turn the video from your camera off or on.


Full Screen
Switch to or from a full-screen FaceTime window or larger tile.


Camera Shutter
Take a Live Photo of the other person.

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Learn more

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  • To stop receiving FaceTime calls on Mac, open FaceTime, then choose FaceTime > Turn FaceTime Off.
  • Learn how to delete your call history in FaceTime.
  • Learn what to do if FaceTime isn't working, your built-in camera isn't working, or you can't sign in to FaceTime.

Is Group Facetime Not Available Sierra Update

FaceTime is not available in all countries or regions.